Dear Sir or Madam,
Thank you very much for your support and trust on our LED lighting products, and herein we state that the warranty period for our LED products is 5 years from the date that delivered to you from our side. (Different product line has different warranty. Please contact sales representative for detail warranty period. Take 5 years for example.)
During the 5 years guarantee period, if the LED products that you ordered from us become defective due to the quality problem or workmanship shortage, we will take care of the replacement or repair for the defective products returned from you at our own cost. In this case, you can return the defective items or return all the defectives from different shipment together to us for replacement or repair with freight pre-paid, and we will refund you the freight charge you paid by deducting the same amount from the total amount that you need pay for the next order. And, we will replace or repair the defective and send them back to you with your new order at our own shipping cost.
During the 5 years guarantee period, if the LED products that you ordered from us become defectives due to the wrong application by consumers or due to other situation that not relative with the quality of the products itself, we will be not responsible for the replacement or repair. But, we will take care of the replacement or repair for the defective products from you if you ask us to. In this case, all extra cost will be at your own account.
After the 5 years guarantee period, if the LED products that you ordered from us become defectives that’s out of guarantee repair period. We can take care of the replacement or repair if you want us to and the extra cost will be for your own account.
Above are the common warranty regulations most of the LED manufacturers applying currently, please let us know your comments about this, should there be any conditions that need to revise or modify do please feel free to let us know about it.
C.E.O of Lowcled Lighting Co.,Ltd